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SHIPPING & RETURNS

Welcome to the Tagalart Shipping and Returns Policy. Here we provide detailed information about shipping arrangements and the return process for artworks purchased on our platform.
 

1. Shipping Policy
 

  • Shipping Assistance: Tagalart does not ship artworks directly. Instead, we assist buyers in requesting shipping quotes from reputable and established shipping companies to ensure a smooth process.

  • Shipping Responsibility:

    • Buyers are solely responsible for all shipping-related costs, including but not limited to shipping fees, insurance, customs duties, and taxes.

    • Once the artwork has been handed over to the chosen shipping provider, all risks (including loss, damage, or delays) transfer to the buyer. Tagalart is not liable for any issues that arise during transit.

  • Customs and Import Regulations:

    • Buyers must ensure compliance with the customs regulations of their respective countries.

    • Any additional costs related to customs clearance, tariffs, or import restrictions are the buyer's responsibility.


2. Returns and Refunds
 

  • Eligibility for Returns:

    • Artworks sold by professional sellers may be returned within 14 days of delivery, provided they are in their original condition.

    • Artworks sold by private individuals are not eligible for returns, except where required by applicable law.

  • Inspection Rights:

    • Buyers are entitled to inspect the artwork on-site with the seller before completing the purchase. Tagalart encourages buyers to take advantage of this option to ensure satisfaction with the item.

  • Legal Rescission:

    • Buyers retain the right to rescind a sale under legal circumstances, such as cases of fraud or misrepresentation.

  • Return Process:

    • Buyers must contact Tagalart customer support within the 14-day return window to initiate the process.

    • Shipping costs for returns are borne by the buyer unless otherwise agreed upon between the buyer and seller.

    • Returns should be made directly to the seller.  However, Tagalart reserves the right to mediate disputes and have the artwork returned to Tagalart for inspection before issuing refunds.


3. Additional Notes
 

  • Refunds: Refunds for eligible returns will be processed once the artwork has been received and verified to be in its original condition.

  • Damage During Transit:

    • Buyers are strongly encouraged to purchase shipping insurance to cover potential damage or loss during transit.

    • Tagalart is not liable for any damages incurred after the artwork is handed over to the shipping provider.

  • Contact Information for Assistance:

    • If you need support with shipping arrangements or return requests, please contact us at:

 

Thank you for choosing Tagalart. We strive to make your experience seamless and transparent.

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